Title

Advancing Amidst Adversity: Missoula Homeless Shelters as High Reliability Organizations

Presenter Information

Meghan Eckert

Presentation Type

Presentation

Abstract

Non-profit organizations face uncertainty in various aspects of their work; this is particularly true for homeless shelters. However, despite adversity, I have found that one homeless shelter in Missoula is able to maintain stability because of particular organizational elements. This paper will analyze infrastructural components of the Poverello Center in Missoula based on the principles of a High Reliability Organization (Weick and Sutcliffe 2007), principles which include: organizational commitment to resiliency, sensitivity to operations, deference to expertise, a reluctance to simplify, and a preoccupation with failure. I will use a qualitative analysis that explores emergent themes and provides evidence based claims from ethnographic field notes. In utilizing an HRO framework to consider links between HRO principles and the infrastructural activities that occur within the Poverello Center, I will examine and learn much of what it is that makes the Poverello Center resilient in the face of adversity.

Category

Social Sciences

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Apr 13th, 9:40 AM Apr 13th, 10:00 AM

Advancing Amidst Adversity: Missoula Homeless Shelters as High Reliability Organizations

UC 327

Non-profit organizations face uncertainty in various aspects of their work; this is particularly true for homeless shelters. However, despite adversity, I have found that one homeless shelter in Missoula is able to maintain stability because of particular organizational elements. This paper will analyze infrastructural components of the Poverello Center in Missoula based on the principles of a High Reliability Organization (Weick and Sutcliffe 2007), principles which include: organizational commitment to resiliency, sensitivity to operations, deference to expertise, a reluctance to simplify, and a preoccupation with failure. I will use a qualitative analysis that explores emergent themes and provides evidence based claims from ethnographic field notes. In utilizing an HRO framework to consider links between HRO principles and the infrastructural activities that occur within the Poverello Center, I will examine and learn much of what it is that makes the Poverello Center resilient in the face of adversity.